When it comes to running a legal practice, every minute counts, literally. Solicitors need telecommunications that not only keep them connected but also help optimise billable hours, ensure conversations are kept private, and maintain seamless communications with clients.
Criterion Systems provides a VoIP phone system for solicitors that addresses the unique demands of the legal sector, ensuring law firms stay agile, professional, and efficient.
Telephony Tools Tailored for Law Firms
Our solutions provide more than just a phone line. We can give you multiple tools in a comprehensive, hosted system that improves time management, boost client satisfaction, and protect your sensitive communications.
Akixi 2000 Reporting
Time is money for solicitors, and knowing how much time is spent on calls with specific clients is critical. With Akixi 2000, law firms can generate detailed reports showing time spent on each call. This data supports accurate billing, making it easy to add surcharges and mark-ups for certain clients or events. It’s a straightforward way to ensure every second of client interaction is properly accounted for.
Options for Recording Calls
Handling sensitive legal matters over the phone requires robust compliance tools. Criterion Systems offers four different call recording options, giving law firms total control over what is recorded and when. Whether you need full recording or selective capture, it ensures sensitive conversations are properly managed and securely stored.
Receptionist Client for Seamless Transfers
First impressions matter, especially in legal services where clients are often in stressful situations. The Receptionist Client makes call handling slick and seamless, allowing reception staff to transfer calls quickly and reprioritise incoming enquiries based on urgency. It ensures no client is left waiting unnecessarily — vital when every moment is billable.
Mobile Client for On-the-Go Solicitors
We know solicitors often aren’t confined to their desks. Court appearances, client meetings and site visits are part of the job. The Mobile Client provides full hosted functionality wherever there is 3G, 4G, or WiFi, including the One Number Anywhere feature and mobile chat. Solicitors can stay connected with clients and colleagues without being tied to an office.
Hot Desking Capabilities
With so many solicitors frequently out of the office, fixed desks can become an inefficient use of space. Criterion Systems’ Hot Desking feature allows staff to pull their full Hosted profile onto any desk phone with a simple four-digit code, making it easy to set up wherever they are in the building.
CRM Integration with Instant Pop-Ups
We appreciate that time is of the essence when it comes to client calls. Integrator CRM allows for instant on-screen pop-ups when one of your familiar clients calls in. This will help staff greet them personally and professionally.
A great way to enhance client satisfaction, it gives you a competitive edge in a market where a highly personalised service is important.
Horizon: The Foundation of Reliable Communication
All of these features are underpinned by Horizon, a reliable hosted VoIP platform. It ensures law firms have all the telephony tools they need to improve efficiency, deliver a better service to clients, and accurately manage their time and costs.
If you’re looking for VoIP phone systems for solicitors, simply contact us for more information.
