Picking the right phone system for your small business can feel like a minefield. Technology is evolving at rapid rates, with two main contenders having become most popular: on-premise and cloud-based IP phone systems. So, which is right for your business?
At Criterion Systems, we supply, install and maintain a wide range of telecoms equipment, from a single extension for a home office to advanced multi-line switchboard systems in commercial buildings.
Let’s look closer at the different options to see which will suit your needs.
What’s the Difference?
On-premise IP phone systems are physically installed at your business premises. The servers, hardware and infrastructure are housed on-site and maintained by you or by a third party.
Cloud-based IP phone systems (often known as hosted VoIP) use the internet to manage calls. The entire system is maintained off-site by your company of choice. Unsurprisingly, these have become increasingly popular since it doesn’t matter if you move, or how many remote employees you have.
Pros and Cons at a Glance
On-premise systems give you more control over hardware and data. They also often cost less for larger teams. However, they involve higher upfront investment in equipment. They also require ongoing maintenance and technical support.
Cloud-based systems are quick to set up (we can often do it within a day!). They’re brilliant for remote or hybrid teams and can grow alongside your business. The downsides are that monthly subscription costs can add up over time. It also means you’re reliant on a stable internet connection.
So, Which Should You Choose?
For growing businesses or those with multiple sites, cloud systems offer flexibility and easy scalability. They’re perfect for remote workforces, too. If you’re running a tight-knit operation with in-house IT support, an on-premise system may suit you better – especially if you already have the infrastructure in place.
The key? Matching the system to your operational needs, not just the trend.
Independent Advice, Tailored to You
Unlike many telecom providers, Criterion isn’t tied to one manufacturer. That means we’re able to provide genuine, impartial advice, which is always tailored to your specific business goals and budget.
Whether you’re leaning towards a modern cloud setup or want the control of an on-premise system, we’ve got the expertise to deliver.
We pride ourselves not just on the quality of our installations, but on ongoing support and maintenance. Our team is committed to keeping your business running, with competitive prices that keeps your costs under control.
Let’s Talk
Ready to upgrade your communications or still not sure which system is best for you? Get in touch with our team for a free, no-pressure consultation.
