If you’re keen to improve your communications this January, Criterion Systems can take your business to the next level.
Hosted telephone systems (often known as ‘cloud-based telephony’) mean you don’t need on-premises equipment. Instead, your telephone systems can easily be used no matter where you are. So, how do you pick the right company for this type of service?
Understanding your business needs
Whether you run a solicitors, estate agents or GP practice, you want a provider that understands the unique demands of your company. Factors to consider include the number of users, expected call volume, or features you need, such as:
- call forwarding
- voicemail-to-email
- video conferencing
If you have a smaller business, you might prefer a system that’s straightforward and affordable.
Check the reliability of the system
Keep an eye out for providers offering a Service Level Agreement (SLA) with guaranteed uptime—99.99% is the industry standard. You might also want to ask about where their data centres are located since those based in the UK are generally better.
Ask about the features
You want a provider who can not only meet your current needs, but support your growth. Features like advanced call analytics, mobile integration, and support for remote working are essential for modern businesses.
Your Contract
Always closely review the terms of your contract. Criterion Systems will ensure you fully understand what’s covered, including any additional fees for premium features. We can provide flexible contracts which make it easy to make adjustments when needed.
Pick a Provider with Excellent Customer Support
Criterion Systems appreciates that good customer support is vital. Since we’re based in the UK, we’re readily available on the phone or via email. If any issues arise, you can trust us for a speedy resolution.
An experienced telephony provider, Criterion Systems will ensure your new system aligns with your goals and ensures smooth, efficient communication.
Find out more about our hosted telephony providers. Or don’t hesitate to contact us for more details.
