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Law firms are under pressure to deliver client requirements to schedule and in a professional manner. Therefore the telephony system that they choose to use is of paramount importance. Law firms require reliable telephone systems in order to operate efficiently on a day-to-day basis.
In an industry that is under immense pressure to deliver high standards of client service, telephone lines must be clear, available and if lines are unavailable having the ability to leave an urgent message is a must. Clients need to be able to communicate with their lawyers whenever the need arises. Reliability therefore must be the foundation of any telephony system in this high pressure industry.
Law firms also need a scalable solution, given that they can range in employee size from SMEs through to large enterprise businesses, the telephony solution must cater for all sizes.
Demand changes also mean that regardless of office location or remote working the telephone system has to adapt accordingly. Lawyers will also be out of office when in court or at meetings, so calls must have the flexibility to be re-directed to a mobile phone.
Lawyers need accurate reporting tools to determine how much money is spent on each client, including time spent on phone calls. Reporting is required to bill clients accurately and ensure that the law firm can achieve maximum profit. Without this crucial reporting information law firms could lose money.
Call recording is also essential due to the nature of the industry and the need to refer back to key notes and conversations. There are a few key requirements that the law industry will depend upon in order to successfully implement a telephone system.
Horizon ensures that law firms have the telephony tools they need to improve efficiency.
