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The telephone system is undoubtedly the lifeblood of any recruitment company. Contact with candidates and clients is what drives business forward – therefore the chosen system must be reliable and offer the features required to operate as efficiently as possible.
Not only are high quality features required but the system must be resilient and have a disaster recovery plan in place. Time is money for recruitment consultants and one thing they simply cannot operate without is a phone. In such a competitive industry every edge counts, so having a sophisticated telephony system is essential. Tracking the quantity and type of calls made can often be tricky.
With all of these outbound calls, call costs can be high too. Plus, when meeting candidates and during interviews the agents will inevitably miss calls. A quick response is critical as candidates can often be placed for the same role by different agencies, so it can be literally a race to place the top talent.
Call reporting is a necessity in an industry so heavily driven by sales targets. Efficiency needs to be monitored to ensure day-to-day operations are seamless and profits maximised. Agents will not always be based in the office – however calls still need to be connected wherever they are located. Flexibility is essential in the telephone system as well as a host of features to ensure the agents can work as effectively as possible.
The recruitment industry needs a reliable and flexible telephone system – it needs Horizon.
