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Home
The Big Switch-Off
About Us
Blog
Jargon Buster
Get an instant Quote
Contact Us
Hosted Telephony
Hosted Telephony for Charities
Hosted Telephony for GP Surgeries
Hosted Telephony for Education
Hosted Telephony for Estate Agents
Hosted Telephony for Recruitment
Hosted Telephony for Solicitors
Horizon Contact
Contact for Automotive
Contact for Education
Contact for Engineering Construction
Contact for Healthcare
Contact for Housing
Contact for Legal and Financial
Contact for Manufacturing
Contact for Publishing
Contact for Recruitment
Contact for Retail
Contact for Sports Club
Contact for Support Desks
Contact for Transport
Services
Avaya Telephone Systems
PhoneLine+
Telephone Call Packages
SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
0161-429 4910
Horizon Contact for Sports Club
Challenges and Benefits
As a Sports Fan:
If there is a queue, I don’t want to wait in it, I’d like someone to call me back at a time that suits me (Call Back Slots)
I want to know if there are tickets available before I wait in a long queue (Queue check options)
I want to speak to my sports club in a way that is convenient for me and choose my channel of choice (Omnichannel)
I would like to receive confirmation of my ticket purchase (Outbound SMS)
I would like to be contacted prior to my season ticket renewal to ensure that I retain my seat for next season (Campaign Dialler)
As a Sports Club:
I want a way we can handle the spike in call traffic on match/events days (Call back)
I want to ensure we can provide priority treatment to our season ticket holders (VIP routing)
I want to deflect calls to other channels when we receive calls for requesting information (webchat FAQ)
I want to proactively contact season ticket holders prior to renewal (Campaign Dialler)
I want to know how many calls are waiting in specific queues (Wallboards)
Key Features:
Call back slots
VIP Routing
Omnichannel
Campaign Dialler
Wallboards
SMS
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