I want to speak to my Recruiter in a way that is convenient to me (Omnichannel)
I want to speak to the last Recruiter I spoke to (Last Agent Routing)
I want the Recruiter to know who I am and have details of previous conversations so that I don’t have to repeat myself. (In-built CRM)
As a Recruiter:
I want to be able to send an email or text message to follow up after a call (Ad-hoc SMS / email)
I want to be able to understand the outcome of every candidate interaction (Call Classifications)
I want to prioritise our high value job roles and speak to these candidates more efficiently (VIP Routing)
I want to be able to conduct campaign call-out days to update candidates on available new roles and/or check if they are still looking for work (Campaign Dialler)
I want to schedule a call back to check in to see how a candidate is doing within their new role (Scheduled Call Back)
