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Avaya Telephone Systems
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Broadband Solutions
Starlink Satellite Broadband
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Menu
Home
The Big Switch-Off
About Us
Blog
Jargon Buster
Get an instant Quote
Contact Us
Hosted Telephony
Hosted Telephony for Charities
Hosted Telephony for GP Surgeries
Hosted Telephony for Education
Hosted Telephony for Estate Agents
Hosted Telephony for Recruitment
Hosted Telephony for Solicitors
Horizon Contact
Contact for Automotive
Contact for Education
Contact for Engineering Construction
Contact for Healthcare
Contact for Housing
Contact for Legal and Financial
Contact for Manufacturing
Contact for Publishing
Contact for Recruitment
Contact for Retail
Contact for Sports Club
Contact for Support Desks
Contact for Transport
Services
Avaya Telephone Systems
PhoneLine+
Telephone Call Packages
SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
0161-429 4910
Horizon Contact for Legal and Financial
Challenges and Benefits
As a Client:
I want to speak with someone with the right knowledge and expertise (Skills Based Routing
I want a range of different options to communicate with my provider/practice (Omnichannel)
I want to avoid repeating my case details, to keep costs down (Last Agent Routing)
I want a reminder of my appointments (SMS)
I don’t want to be held in a queue (Call Back)
As a firm/practice:
We need to be able to record calls in line with regulatory requirements (Call Recording)
We want to report on staff performance, talk time and lost calls for accurate billing (Live and Historical Reporting)
We need to see how quickly clients calls have been answered and ultimately handled (Live wallboards)
We need to have centralised access to all customer interactions that all the team can use (CRM)
We need to be able to handle sudden increase in call volumes (Cloud based and scalable)
We need to prioritise VIP clients (VIP Routing)
We want to easily update our update our clients on new services or promotions (Campaign Dialler)
Key Features:
Omnichannel
Browser Based
SMS
CRM
Reporting
VIP Routing – Priority customers
Last Agent Routing
Skills Based Routing
Scheduled Call back
Call Back
Campaign Dialler
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