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Menu
Home
The Big Switch-Off
About Us
Blog
Jargon Buster
Get an instant Quote
Contact Us
Hosted Telephony
Hosted Telephony for Charities
Hosted Telephony for GP Surgeries
Hosted Telephony for Education
Hosted Telephony for Estate Agents
Hosted Telephony for Recruitment
Hosted Telephony for Solicitors
Horizon Contact
Contact for Automotive
Contact for Education
Contact for Engineering Construction
Contact for Healthcare
Contact for Housing
Contact for Legal and Financial
Contact for Manufacturing
Contact for Publishing
Contact for Recruitment
Contact for Retail
Contact for Sports Club
Contact for Support Desks
Contact for Transport
Services
Avaya Telephone Systems
PhoneLine+
Telephone Call Packages
SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
0161-429 4910
Horizon Contact for Housing
Challenges and Benefits
As a Tenant:
I’m a vulnerable tenant and I want my call answered by a member of staff as quickly as possible (VIP Routing)
If call queue times are longer than expected, I want to be able to request a call back rather than hold (Call Back Slots)
I would like to interact with someone using my channel of choice, not just over the phone (Omnichannel)
I would like to speak to the person I last spoke to when I call back in (last agent routing)
As a Housing Association Agent/Supervisor:
I want to decide what call back slots are offered to callers so ensure we can also cover both inbound and outbound calls (Call Back Slots)
I need to be able to turn on call recording and tag the recordings for review when dealing with difficult conversations (Call Recording)
When payments from tenants are taken over the phone, I need to be able pause/resume call recording (Recording Pause/resume)
We use a third-party CRM but we would like to record customer interactions against the associated customer record (CRM integrations)
Key Features:
Call Back slots
VIP Routing
Omnichannel
Call Recording Tagging & Pause/Resume
CRM/Native Integrations
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