Horizon Contact for Automotive

Challenges and Benefits

As a Customer:

I want a reminder call to book in my service (Scheduled Call Back)
I want to speak to my local garage in a way that is convenient to me (Omnichannel)
I want my local garage to know my interaction history with them (inbuilt CRM)
I want to receive a text when my car is ready to collect, or my MOT is due (SMS)

As an Automotive Dealership:

I want to know why people are calling in and be able to report on those reasons (Call classification)
I want to give my highest spending customer the VIP treatment and bump the queues (VIP routing)
If the business misses a call, I want a way to know and call them back (Dynamic Auto Call Back)
I want to be able to set up automated reminders about services (Scheduled Call Back)
I want to be able to report on the days activity and potential missed calls (Inbuilt Reporting)

Key Features:

Auto Callback
Scheduled Call Back
VIP Routing
Campaign Dialler
Call Classifications
Webchat
Email
CRM
SMS

Do you want to grow your business?

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