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FTTP is a new technology that replaces the copper broadband services that ADSL/ADSL2+ use by running fibre all the way from your local exchange to your property. As fibre doesn’t degrade the speed over the distance and isn’t subject to the same kind of interference problems as copper you should see a faster and more reliable service.
This will depend on how close the fibre cable is to your premises. We’ll be able to tell you this when you order our Fibre Broadband products, ranging from 80Mb Down/20Mb Up speeds, to a whopping 1000Mb Down/220Mb Up speeds.
Generally not. Openreach will, in most cases, require a hole to be drilled into your premises for a fibre cable to be fed through, and an ONT (Optical Network Termination unit).
No. We can’t commit to an installation date when you order, as all orders are subject to survey, and change, and can in some circumstances incur excess construction charges**.
We’ll send you emails and texts at the various stages of your FTTP installation.
*Sometimes we’ll need to dig up roads or put in overhead cable across or near a road. To comply with the Traffic Management Act or TMA, we have to get local authorisation to do this type of work and this can cause delays.
**Excess construction charges – these only apply in exceptional circumstances. They’re generally raised in cases where there is more external work required from Openreach than was initially estimated. And an email will outline the details and next steps.
