Horizon Contact for Retail

Challenges and Benefits

As a Customer:

When browsing a website, I want to be able to chat to someone to ask questions (Webchat)
I don’t want to wait in a call queue (Callback / Callback slots)
I want a confirmation email/SMS of my discussion / order (Dynamic outbound email/ SMS)

As a Retail Business Owner:

I never want to miss a call (Automatic Callback)
I want feedback on the service that has been given to my customers (CSAT Survey)
I want to give the customer that spend the most with me, VIP treatment (Queue priority)
If I receive an urgent email, I want to route it to the correct person ASAP (Email subject, body and @domain interrogation)
I want my team to work directly from our CRM (Native CRM integration into Salesforce, MS Dynamics & Zendesk)
I want to know what days and times I should be open to accommodate my customers needs (Inbuilt reporting)
I want to text a link to my customers to review us online (ad-hoc SMS)

Key Features:

Skills Based Routing
VIP Routing
Webchat
Email
SMS
Campaign Dialler
Surveys
Call Recording
Auto Callback

Do you want to grow your business?

we can do it together