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Horizon Contact
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Avaya Telephone Systems
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SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
Menu
Home
The Big Switch-Off
About Us
Blog
Jargon Buster
Get an instant Quote
Contact Us
Hosted Telephony
Hosted Telephony for Charities
Hosted Telephony for GP Surgeries
Hosted Telephony for Education
Hosted Telephony for Estate Agents
Hosted Telephony for Recruitment
Hosted Telephony for Solicitors
Horizon Contact
Contact for Automotive
Contact for Education
Contact for Engineering Construction
Contact for Healthcare
Contact for Housing
Contact for Legal and Financial
Contact for Manufacturing
Contact for Publishing
Contact for Recruitment
Contact for Retail
Contact for Sports Club
Contact for Support Desks
Contact for Transport
Services
Avaya Telephone Systems
PhoneLine+
Telephone Call Packages
SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
0161-429 4910
Horizon Contact for Retail
Challenges and Benefits
As a Customer:
When browsing a website, I want to be able to chat to someone to ask questions (Webchat)
I don’t want to wait in a call queue (Callback / Callback slots)
I want a confirmation email/SMS of my discussion / order (Dynamic outbound email/ SMS)
As a Retail Business Owner:
I never want to miss a call (Automatic Callback)
I want feedback on the service that has been given to my customers (CSAT Survey)
I want to give the customer that spend the most with me, VIP treatment (Queue priority)
If I receive an urgent email, I want to route it to the correct person ASAP (Email subject, body and @domain interrogation)
I want my team to work directly from our CRM (Native CRM integration into Salesforce, MS Dynamics & Zendesk)
I want to know what days and times I should be open to accommodate my customers needs (Inbuilt reporting)
I want to text a link to my customers to review us online (ad-hoc SMS)
Key Features:
Skills Based Routing
VIP Routing
Webchat
Email
SMS
Campaign Dialler
Surveys
Call Recording
Auto Callback
Do you want to grow your business?
we can do it together
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