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Avaya Telephone Systems
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Menu
Home
The Big Switch-Off
About Us
Blog
Jargon Buster
Get an instant Quote
Contact Us
Hosted Telephony
Hosted Telephony for Charities
Hosted Telephony for GP Surgeries
Hosted Telephony for Education
Hosted Telephony for Estate Agents
Hosted Telephony for Recruitment
Hosted Telephony for Solicitors
Horizon Contact
Contact for Automotive
Contact for Education
Contact for Engineering Construction
Contact for Healthcare
Contact for Housing
Contact for Legal and Financial
Contact for Manufacturing
Contact for Publishing
Contact for Recruitment
Contact for Retail
Contact for Sports Club
Contact for Support Desks
Contact for Transport
Services
Avaya Telephone Systems
PhoneLine+
Telephone Call Packages
SIP Trunking
UniFi AP
Phone System Maintenance
Unbreakable Broadband
Broadband Solutions
Starlink Satellite Broadband
FTTP Broadband
SoGEA Broadband
0161-429 4910
Horizon Contact for Automotive
Challenges and Benefits
As a Customer:
I want a reminder call to book in my service (Scheduled Call Back)
I want to speak to my local garage in a way that is convenient to me (Omnichannel)
I want my local garage to know my interaction history with them (inbuilt CRM)
I want to receive a text when my car is ready to collect, or my MOT is due (SMS)
As an Automotive Dealership:
I want to know why people are calling in and be able to report on those reasons (Call classification)
I want to give my highest spending customer the VIP treatment and bump the queues (VIP routing)
If the business misses a call, I want a way to know and call them back (Dynamic Auto Call Back)
I want to be able to set up automated reminders about services (Scheduled Call Back)
I want to be able to report on the days activity and potential missed calls (Inbuilt Reporting)
Key Features:
Auto Callback
Scheduled Call Back
VIP Routing
Campaign Dialler
Call Classifications
Webchat
Email
CRM
SMS
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