If there is a queue, I don’t want to wait in it, I’d like someone to call me back (Call Back)
I want to know if all the appointments are booked before I wait in a long queue (Queue check options)
I want to speak to my healthcare provider in a way that is convenient to me (Omnichannel)
I want to receive a text message reminder of my appointment (SMS)
As a healthcare provider:
I want a way we can handle the spike in call traffic on a Monday morning (Call Back)
I want to have a pre-recorded message to let patients know that all the appointments have been booked so our receptionists to alleviate queue wait times (Queue check options)
I want to remind all my eligible patients about the flu jab (Campaign Dialler)
I want to know how many calls are waiting in the queue (Wallboards)
