I want to speak with someone who has the appropriate skills to handle my query efficiently and provide me with the information I require (Skills Based Routing)
I am a loyal customer and expect my calls to be handled as such (VIP Routing)
I would like to receive a text message to confirm my delivery slot (SMS)
If my call is not answered and I hang-up, I would like to receive a call back once as soon as someone becomes available (Auto Call Back and/or Unreturned Lost Calls reporting
As a Customer Support/ Sales Team Manager
We would like to be able to gauge the amount of calls we receive in relation to a certain customer request so we can continually look to improve our CX (Call Classifications)
As a sales person, I am concerned that a missed call may result in a lost business opportunity (Auto Call Back/Unreturned Lost Calls reporting)
We would like to obtain feedback from our customers in relation to the experiences the receive from our agents, to assist us in further improving our customer service (Surveys)
We want to be able to change our entrance message at the click on a button, during adverse weather conditions (Service Number check option)
