Business telephony. Evolved.
Whether in anticipation of the ISDN and PSTN switch offs which will shift all phone lines online or simply to update your business communications, moving to hosted IP telephony can provide a huge number of benefits no matter what the current size of your business.
Here at Criterion Systems, we offer a VoIP (Voice over Internet Protocol) telephony system known as ‘Horizon VoIP’ to save you money and offer you the best in online call management services. An IP telephony solution can provide huge savings compared with traditional PBX systems, as well as safer communications and a more manageable, scalable call network.
A cloud-based phone system is much more flexible than your traditional phone and is perfect for those who are often on the go but need to keep in contact with customers and the office. VoIP technology enables seamless business continuity by allowing you to manage voice calls from your computer and your mobile device. With Voice over IP telephony, you won’t be missing any important phone calls again.
How does hosted IP telephony work?
Our VoIP phone looks and operates in much the same way as a traditional phone. It has a keypad that you dial the same telephone numbers into, and a handset that you can talk into and listen with when you make telephone calls. The only difference is that these calls are hosted online. Online phone communication has been around for a long time but developments in the technology now mean they now operate at a similar or better quality, meaning you can serve your clients with the same quality of customer service at lower costs and higher efficiency.
You can also use softphone technology which is hosted on your computer or mobile device meaning those who work remotely have easier access to phone services and can still use their home numbers wherever they are. Reduce call costs and switch seamlessly between devices in real-time for the best professional telephone service for your business needs.
The cloud effectively replaces the old PBX switchboard and PSTN telephone lines, which cuts down on your maintenance costs and line rentals as you no longer have a need for that old infrastructure.
Most importantly, when you make a call with Criterion’s VoIP service, everything feels, works and sounds exactly the same as you’re already used to.
Is VoIP technology right for my business?
VoIP technology is perfect for your business if you are looking to cut down on the cost of your telephone calls. VoIP also has cheaper maintenance costs due to the redundancy of traditional telephone lines and other physical equipment. All you need is the actual phones and a router.
If your existing PBX or support contract is coming to its end, then now is the perfect time to update your business telephone network to the more advanced and cost-saving Voice over IP telephony service.
The advantages of a VoIP business phone system
1. Low-cost phone calls
Rather than paying a long-distance fee to your landline provider, or racking up charges making international calls on a mobile phone, you can pay a low fee to a VoIP provider and connect the phone call through the internet at a much cheaper rate. Since VoIP technology utilises your existing internet connection, you no longer pay for access and usage fees on two separate sets of wires.
4. Flexibility with your phone number
VoIP telephone systems provide flexible options when it comes to your phone number. VoIP lets you use one phone number for all your business locations. This lets you receive calls through your VoIP phone number to your landline, office or your mobile phone. You also have the option to choose your business phone number’s location. For example, you could have a London phone number without being there, or an international number in a location you are not in yet.
5. Easier to move offices or set up a new office
Using a VoIP system makes it very easy to move or set up a new office. You no longer have to have cumbersome phone systems, PBX boxes or phone lines. VoIP phones can be relocated by simply unplugging them from the current network port and plugging them into a new port. Similarly, new phones or sites can be added much quicker than a PBX phone because most of the configuration is a simple software click. You also won’t need to change your well-promoted phone numbers. Additionally, when setting up a new office, consider the total cost of ownership over the life cycle of a phone system. Voice over IP is typically 30% less expensive than a competitive PBX system.
6. Keep your phone system up to date easily
Since a VoIP system is hosted by the VoIP provider (e.g. Criterion) and is largely software-based, rather than physical telephony equipment, you do not have to worry about your phone system going out of date or needing to be upgraded. VoIP systems can be easily updated by the VoIP service provider, bringing new features to you at the touch of a button.
Criterion’s Horizon VoIP Service
The Horizon VoIP service has all the features mentioned above, as well as:
- Zero upfront capital cost
- Short-term contract
- Latest Cisco IP phone as standard with video conferencing capability
- Excellent call quality
- Free VoIP-to-VoIP calls on your internal network
- Use your extension anywhere in an iOS/Android app